Contact information
We look forward to hearing from you and are happy to assist!
How to Reach Us
This is the fastest way to reach us. We aim to respond to all inquiries within 24–48 hours (on business days).
Our Address
SUPERARK LTD
Dimokratias 31
1st Floor, Office 101
8028 Paphos
Cyprus
Order Inquiries
For questions about your order, please include the following information so we can assist you as quickly as possible:
- Your order number
- Your full name
- A brief description of your inquiry
Customer Service Hours
Our customer service team is available at the following times:
| Monday – Friday | 9:00 AM – 5:00 PM (CET/CEST) |
| Saturday – Sunday | Closed |
| Public Holidays | Closed |
Inquiries received outside of business hours will be processed on the next business day.
Common Topics
Orders & Shipping
Information about shipping costs, delivery times, and delivery areas can be found in our Shipping Policy.
Returns & Cancellation
Would you like to cancel your order or return an item? All information can be found in our Cancellation Policy.
Terms and Conditions
Our complete contract terms can be found in our Terms and Conditions.
Legal Notice
Legal information about our company can be found in our Legal Notice.
Privacy
Information about the protection of your data can be found in our Privacy Policy.
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR) for consumers:
https://ec.europa.eu/consumers/odr/
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Feedback & Suggestions
Your opinion matters to us! We welcome feedback about our products and service. Simply write to us at info@superark.eu.
Business Inquiries
For business inquiries, partnerships, or bulk orders, please contact us at:
Please include "Business Inquiry" in the subject line.
Last updated: January 2026